Frequently Asked Questions
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When the demand for mental health is high, we may have a waiting list for new patients. This means that while we are accepting new patients, it may be a 2-3 month wait before we can get you scheduled with a provider.
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We are currently in network with the following insurance providers:
BlueCross/Blue Shield
Cigna
United Healthcare
Please Note: At this time, we are unable to accept new patients with Aetna, Medicaid, EAP, or Tricare insurance.
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Once your appointment is scheduled, we will verify your insurance benefits and inform you of your copay or deductible obligation before your visit.
For an estimate prior to scheduling, you may contact your insurance provider directly. To get the most accurate information on your patient responsibility, ask your insurer about the cost for Outpatient Professional Mental Health Services (office-based).
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.
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While some providers allow us to see your remaining deductible when we pre-verify benefits, the best way to get an accurate answer is to contact your insurance provider directly.
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At this time, the majority of providers are providing therapy via telehealth. However, some providers also offer in-person appointments. In person appointments are limited.
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A late cancellation fee of $75 will be charged for any appointment cancelled less than 24 hours in advance, as well as for all missed appointments ("no-shows").
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We consider parental involvement crucial to a child's success in therapy. While direct presence in every session is not always necessary, we do require parents to be involved as appropriate for their child's specific needs. This typically includes participation in a portion of the intake session and regular check-ins with the therapist to exchange feedback and monitor progress. The frequency of these check-ins will be determined based on the child's age and therapeutic goals.
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Due to the high demand for paperwork, we are not always able to accommodate the request for paperwork. After approval, paperwork may take 5 to 7 business days to complete. We will not email or mail client documents. Documents can only be faxed through a secure fax line or picked up from our main office.
Is your question not answered here?
Email us at admin@radianttherapycounsel.com

